How to View Delivery Reports For Bulk SMS in Nigeria.
SMSWithus.com is a full-service SMS marketing platform with international and local standards and practical features. One of the platform’s most appealing features is the ability for users to view and download bulk SMS delivery reports immediately after sending bulk messages. Delivery reports for bulk SMS display the current state and status of all messages sent. It indicates whether or not the SMS messages you sent were delivered. You will receive a delivery report for each campaign you submit.
You may be wondering if all of your recipients received your bulk SMS after sending it through SMSWithus.com. Another thing to consider is whether your delivery rate was satisfactory. The following is a description of how to check your delivery report, understand the meaning of each status found in the report, and download it if necessary.
How to Examine Bulk SMS Delivery Reports.
After you send a message, you should wait about 10 minutes before checking the reports. All possible reports from network providers must have been received by then. To view the report, sign in to your account on the SMS WITH US portal. Navigate to “reports” and select “delivery” from the drop-down menu.
A table with the following columns will appear: S/N, Service, Status, Mobile, Sender, Message, Units, Length, Cost, Account, Send and Created. If you can’t find any data on the table, as shown in the screenshot below, it means you haven’t sent any messages for that day, because the default date is the day you’re looking at the reports. All you need to do is select the date range that includes the date you sent the message.
The columns “Cost” and “Status” may be the most important to you. The cost column displays the amount charged to send the message to each phone number. Please keep in mind that the cost of a message is determined by factors such as the recipient country, the number of SMS pages, the DND surcharge, and so on. You can see any of the following statuses under “Status”: Delivered, Submitted, Failed, DND/ST, Expired, or Unknown. Each delivery status is described in detail below.
Reports on Bulk SMS Delivery On SMSWithus.com.
Delivered.
This indicates that the message was delivered to the recipient’s mobile phone. Sometimes, but not always, a report will say “delivered” but there will be no message on the phone. This could be due to a full inbox or device memory issues, so clearing the cache and restarting the device may help.
Submitted.
When the actual report is not yet available, this is the default report from the network providers. The majority of submissions are eventually delivered, failed, or expired. The status may remain submitted for an extended period without changing due to poor network coverage, the mobile phone is switched off, the recipient’s SMS message inbox being full, the mobile phone being roaming, an invalid phone number, the particular network not supporting status reporting, or suspicion of spam.
DND/ST.
This indicates that the phone number is set to Do Not Disturb (DND). On July 1, 2016, the Nigerian Communications Commission (NCC) introduced the concept of DND. It was put in place to combat the threat of unsolicited messages. The DND function is intended to be activated by the owner of the mobile line. DND lines are not designed to receive bulk SMS, but we have configured our system to deliver to them for a small fee and with a default sender ID like MAlart. Please keep in mind that if a message is not delivered to a DND number, the cost will be automatically refunded.
Failed.
This means that the network was unable to deliver the message to the number because the number was deemed invalid by the network. Network operators such as MTN, GLO, AIRTEL, and 9MOBILE charge fees for failed messages.
As a result, if a number continues to appear in the report as “failed,” you must either remove the number from your database or replace it with another.
Expired.
This indicates that the number was not reachable when the message was sent. This could be because the line was out of network coverage or was turned off. After several trials and attempts to deliver the message by the network provider over 24 hours, the report returns as “expired.”
Unknown.
It is, as the name implies, a report from the network provider if the reason for the undelivered message is unknown. In any case, you rarely receive this report.
How to Download Your Bulk SMS Delivery Reports.
If you are serious about SMS marketing, you will go one step further and download your bulk SMS delivery report. When you have the report handy, it acts as a marketing tool. It will assist you in analyzing and gaining useful insight to help you maximize the return on your marketing investment. Things are changing by the minute, and your valued customers are not immune. Download your bulk SMS messaging reports once in a while to see what has changed.
Downloads Delivery Reports For Bulk SMS
Log in to your account, go to “reports,” and then select “downloads” from the drop-down menu. When you click the download icon on the downloads page, your report file will be in the “queue” status. After about 2 minutes, refresh, and your download status should have changed to “completed.” Simply save the report in Excel format to your computer or mobile device. Delivery Reports For Bulk SMS.